If after purchasing from us, the product is not within your expectations and you want a return & refund, the notice for the return of the product must be made within 48 hours from the moment you received the order.

The products you return must be in the original box; with their packaging and wrapping; must have been not used or damaged during opening or testing and must be accompanied by all accessories & instruction sheets.

What are the terms for returning a product?

To make a return request you must:

  • The product must not be damaged.
  • The product must have no signs of use.
  • The product must have all the relevant accessories.
  • Products with safety stamps on the packaging must have the safety stamp undamaged and unmoved.
  • The packaging of the product must be original, regular and with all its accessories and materials (user manual, leaflets, warranty, etc.).

In the cases when the product comes to you damaged, let us know within the same day you receive the package.

How can you re-use your money?

When the product is returned to our offices in Tirana, it is verified within 24 – 48 hours. If the product meets the return conditions, we will contact you by e-mail or phone for a new order or refund the product value.

In case of a refund, the process will be done through payment in your bank account, PayPal account or by credit card. In case of return to the physical store, the refund is made immediately there.

The shipping cost is non refundable. If you receive a refund, the shipping cost will be deducted from the granted refund.

If during the verification it turns out that the product does not meet one of the return conditions, the product will be returned to you again.